Questions and Answers
PAYMENT
What payment methods are accepted?
BACS is the preferred payment method for invoices.
When is payment due?
Payment is due in full upon completion. On large installations such as rewires/refurbishment projects, staged payment will be applied to cover upfront materials after delivery and as each section of work is subsequently completed. Immediate payment is expected unless other terms have been agreed beforehand.
How much will it cost?
There is no charge to come out to discuss work or to look at a job, Work that is scheduled to our mutual convenience will be cheaper than an ‘escalated’ response. Please ask for a quote.
Why does the initial hour cost more?
The initial hour is priced higher than subsequent hours to cover the overheads generated by any given job outside of the time on site. It covers any preliminary visits and discussions, quote preparation, travel time, fuel costs and identifying & procuring required materials. It also covers the time spent after completion on site dealing with the disposal of recyclable materials and the administrative tasks such as invoicing and filing.
You've done work for me before, why am I being charged an 'initial hour' rather than a 'subsequent hour' rate?
Any work undertaken for a particular booked job will be charged at the cheaper 'subsequent hour' rate after the first hour, even if these subsequent hours happen on different days. If you book a wholly new job which is unrelated to the previous work, then it will be assigned its own unique job number, will have its own time, materials and administrative duties booked to it, and will be subject to its own initial-hour charge unless the job has been quoted for.
Do you have a day rate?
A reduced rate based on a day figure may be applied to larger projects such as a full house rewire or refurbishment when it is booked to run into multiple days, but for standard work the hourly rate applies. Day rates may vary and, where applicable, are applied at the quoting/estimating stage and cannot be applied retrospectively.
Can I claim back the VAT on your invoice?
We are not VAT registered the VAT element cannot be reclaimed.
WORKING HOURS
Can work be booked for any day of the week?
The normal business is a 8-6 Monday to Friday. Bookings made outside of normal working hours can be made, but please be aware that out-of-office-hours working may be charged for at an escalated rate as listed on the pricing page.
TYPES OF WORK
Can you perform Electrical Installation Condition Reporting (a.k.a. Periodic Inspection Reports / landlord certificates)?
We aim shortly to be able to do so. Accreditation delayed due to the current COVID-19 pandemic. For more information please see our testing page.
Do you repair electrical appliances?
We might change an oven or storage heater element, but generally for general white goods you should seek someone who specialises in appliance repair. Our speciality is fixed building wiring, i.e. electrical supply and communication circuits.
Do you install Electric Vehicle (EV) charge points?
Not currently under the government support scheme.
SCOPE OF WORK
I have a large project, can we agree a scope of works?
We produce an itemised scope of works in writing for large projects such as a rewire/refurbishment so that all parties are aware of what the price includes. Any items missing or which have been misinterpreted can then be picked up on before work commences.
Can I alter the agreed scope of works?
Any additions or alterations you wish to make after a scope of works and a price have been agreed may be done and may alter the estimated/quoted pricing depending on the impact on time and materials.
Can I order my own materials for a job and have you just provide the labour?
With our trade wholesalers we can get great pricing on quality branded parts with the materials. You may choose to source your own materials, however they must meet British or equivalent European standards and be suitable for the job. If we find they're not suitable for whatever reason, then we reserve the right to refuse to perform the requested work. Materials we haven't supplied will not be guaranteed or warrantied in any way by Mile Mantay Electrical Ltd. In the event of a subsequent fault or failure post installation, any call out for fault-finding or repair will be chargeable unless it can be proven that the issue was as a result of poor workmanship, e.g. failure to follow manufacturer installation instructions, damage caused by incorrect application of tools, etc.
What are the terms and conditions?
The T&C's relating to a specific job will be listed on the scope of works, however where work has been appointed without an agreed scope of works, or where not explicitly listed on the scope of works, then the standard terms and conditions listed here will apply.
Are you insured?
Yes, we are fully insured for both professional indemnity and public liability.
CERTIFICATES
When will I receive my BS7671 or Part-P paperwork?
Although the details for the BS7671 certificate will be available to me upon completion of works, please allow up to seven days from the receipt of payment to process your certificate. Your Part-P notification, if applicable, will be submitted to NICEIC at the same time and they will inform Local Authority Building Control of any notifiable work. Your Building Regulations Part-P certificate should then arrive within thirty days if a paper copy is required, or can be provided immediately in electronic (PDF) form via email.